Sales Policy

Effective Date: March 7, 2025

At Rednovas (https://rednovas.xyz/), we are committed to providing high-quality zero-waste products and an exceptional shopping experience. Our Sales Policy outlines the terms and conditions for purchasing products from our website, ensuring transparency, compliance with consumer protection laws, and adherence to Google AdSense guidelines. By placing an order with us, you agree to the terms detailed below.

1. Ordering Process

All purchases on Rednovas are processed securely through our website. To place an order:

  • Browse our collection and add desired products to your cart.
  • Proceed to checkout and enter your billing and shipping information.
  • Choose a payment method from our available options.
  • Review and confirm your order before making payment.

Once your order is successfully placed, you will receive an order confirmation email with details of your purchase. If you do not receive this email within 24 hours, please check your spam folder or contact our support team.

2. Payment Methods

We offer secure payment options to ensure a smooth transaction. Accepted payment methods include:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Google Pay & Apple Pay
  • Bank Transfers (for bulk or wholesale orders upon request)

All transactions are encrypted using the latest security protocols to protect your payment information. We do not store credit card details on our servers.

3. Pricing and Discounts

  • All product prices are displayed in USD ($) and include applicable taxes where required.
  • We reserve the right to update pricing, promotions, and discounts at any time without prior notice.
  • Discounts and promo codes cannot be combined unless stated otherwise.
  • For bulk or wholesale pricing, please contact us directly for special offers.

4. Shipping and Delivery

We offer fast and eco-friendly shipping options to various locations worldwide.

  • Processing Time: Orders are processed within 1-3 business days.
  • Shipping Time: Delivery times vary depending on location, typically ranging from 3-10 business days.
  • Shipping Costs: Shipping fees are calculated at checkout based on the delivery address and chosen shipping method.

Customers will receive a tracking number once their order has been dispatched. We are not responsible for shipping delays caused by unforeseen circumstances such as customs inspections, natural disasters, or carrier issues.

5. Order Modifications and Cancellations

To modify or cancel an order, please contact us within 12 hours of placing the order. Once an order has been processed and shipped, modifications and cancellations are no longer possible.

If a cancellation request is approved, a full refund will be issued to the original payment method within 5-7 business days.

6. Product Availability

While we strive to maintain stock accuracy, product availability is subject to change. If an item becomes unavailable after purchase:

  • We will notify you via email and offer a full refund or an alternative product of equal value.
  • If restocking is expected soon, you may opt to wait for restock instead of canceling.

7. Returns, Exchanges, and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Refund and Return Policy for detailed instructions on returns, exchanges, and refunds.

8. Warranty and Product Quality

We stand behind the quality of our zero-waste products. Some items may include a limited warranty against manufacturing defects. Warranty coverage does not apply to:

  • Normal wear and tear
  • Accidental damage or misuse
  • Failure to follow care instructions

For warranty claims, please contact our support team with a description of the issue and relevant photos.

9. Compliance with Google AdSense and Consumer Protection Laws

Our Sales Policy complies with Google AdSense requirements and consumer protection laws to ensure transparency, fairness, and security in all transactions.

  • We do not engage in deceptive pricing practices.
  • We clearly state product descriptions, prices, and terms of sale.
  • We ensure secure transactions and fair refund policies.

10. Contact Information

For inquiries related to sales, orders, or policies, please contact us:

📍 Address: 3410 Callison Lane, Wilmington, Delaware, United States
📞 Phone: 302-442-8845
📧 Email: info@rednovas.xyz
🌐 Website: https://rednovas.xyz/

Thank you for choosing Rednovas! We appreciate your support in creating a more sustainable world. 🌿