Shipping Policy

Effective Date: March 7, 2025

At Rednovas (https://rednovas.xyz/), we are committed to delivering high-quality zero-waste products while ensuring a smooth and eco-friendly shipping process. Our Shipping Policy outlines the available shipping methods, processing times, delivery estimates, and other important details to help you understand how we handle your orders.

By placing an order on our website, you agree to the shipping terms outlined below.

1. Order Processing Time

  • All orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • If an item is out of stock or requires additional processing time, we will notify you via email.

We strive to process and ship orders as quickly as possible, but during peak seasons, promotions, or holiday sales, processing times may be extended.

2. Shipping Methods and Delivery Estimates

We offer multiple shipping options to accommodate different needs and locations.

2.1. Domestic Shipping (United States)

  • Standard Shipping (5-7 business days) – Affordable and reliable shipping for most orders.
  • Expedited Shipping (2-4 business days) – Faster shipping for urgent orders.
  • Overnight Shipping (1 business day) – Available for select locations at an additional cost.

2.2. International Shipping

We proudly ship to over 100 countries worldwide, offering the following options:

  • Standard International Shipping (7-21 business days) – Cost-effective delivery for international customers.
  • Express International Shipping (5-10 business days) – Faster global delivery with tracking.

Delivery times may vary based on destination, customs clearance, and local postal services. Some remote locations may experience extended shipping times.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the delivery location, package weight, and selected shipping method.
  • Orders over a specified amount may qualify for free shipping promotions (if applicable).
  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

4. Order Tracking and Notifications

  • Once your order has been shipped, you will receive an order confirmation email with a tracking number.
  • Tracking updates may take 24-48 hours to reflect in the system.
  • If you experience delays or issues with tracking, please contact our support team for assistance.

5. Customs, Duties, and Taxes

For international orders, customers are responsible for any applicable customs fees, import duties, VAT, or local taxes imposed by their country.

  • Customs processing times vary by country and may cause additional delays.
  • Rednovas is not responsible for any customs clearance delays or fees.
  • If an order is returned due to unpaid customs fees, a refund will be issued minus shipping costs.

We recommend checking your country’s import policies before placing an order.

6. Address Accuracy and Delivery Issues

To ensure successful delivery, please provide accurate and complete shipping information at checkout.

  • If you enter an incorrect or incomplete address, Rednovas is not responsible for lost or delayed shipments.
  • If an order is returned due to an incorrect address, the customer will be responsible for additional shipping costs.
  • We do not deliver to PO boxes, APO/FPO addresses, or military bases in some regions.

7. Lost, Stolen, or Delayed Shipments

We work with trusted carriers to ensure reliable delivery, but Rednovas is not responsible for:

  • Packages lost or stolen after delivery confirmation.
  • Shipping delays due to carrier issues, customs inspections, or extreme weather conditions.

If your package is missing, we recommend:

  1. Checking your tracking information for updates.
  2. Verifying with neighbors or household members in case the package was received on your behalf.
  3. Contacting the shipping carrier to file a missing package claim.

If you need further assistance, reach out to info@rednovas.xyz, and we will do our best to help.

8. Returns and Exchanges Due to Shipping Issues

If you receive a damaged package or the wrong item due to a shipping error, please follow these steps:

  • Contact us within 7 days of receiving your package.
  • Provide a photo of the damaged or incorrect item.
  • We will arrange a replacement or issue a refund, depending on the situation.

For general returns, please review our Refund and Return Policy.

9. Shipping Policy Compliance with Google AdSense

Our Shipping Policy complies with Google AdSense guidelines, ensuring a transparent and legally compliant shopping experience.

  • We provide clear shipping terms with no hidden fees.
  • Estimated delivery times are disclosed upfront.
  • Customers are informed of potential customs charges before completing a purchase.

10. Changes to This Shipping Policy

We may update our Shipping Policy as needed to reflect changes in shipping rates, carrier options, or business operations. Any modifications will be posted on this page with the updated effective date.

11. Contact Information

For any questions regarding shipping, tracking, or delivery, please contact us:

📍 Address: 3410 Callison Lane, Wilmington, Delaware, United States
📞 Phone: 302-442-8845
📧 Email: info@rednovas.xyz
🌐 Website: https://rednovas.xyz/

Thank you for shopping with Rednovas! We appreciate your support in building a more sustainable future. 🌿