Payment Policy

Effective Date: March 7, 2025

At Rednovas (https://rednovas.xyz/), we are committed to providing a secure and seamless payment process for all our customers. This Payment Policy outlines the accepted payment methods, security measures, transaction processing, and important details related to payments. By making a purchase on our website, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We offer a variety of secure and convenient payment options to ensure a smooth shopping experience.

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal – A fast and secure way to make online payments
  • Apple Pay & Google Pay – For seamless checkout on mobile devices
  • Bank Transfers – Available for bulk or wholesale orders (Contact us for details)
  • Gift Cards and Store Credits – If applicable, store credits or promotional gift cards can be used at checkout

All payments are processed in USD ($) unless otherwise specified. Your bank may apply currency conversion fees if you are purchasing from outside the United States.

2. Secure Payment Processing

We prioritize the security of our customers’ payment information by using industry-leading encryption and fraud prevention technologies.

  • SSL Encryption – All transactions are secured with 256-bit SSL encryption to protect your personal and financial data.
  • PCI Compliance – We adhere to the Payment Card Industry Data Security Standards (PCI DSS) to ensure a safe transaction environment.
  • Third-Party Payment Processors – We use trusted payment providers such as PayPal, Stripe, and major banking institutions to handle transactions securely.

At no point do we store or have direct access to your complete credit/debit card details.

3. Payment Authorization and Processing Time

  • All payments are processed immediately upon checkout.
  • You may receive a notification from your bank confirming the transaction.
  • Orders will only be processed and shipped after payment has been successfully received.
  • In some cases, payments may be subject to additional verification by your bank or payment provider, which may cause minor delays.

4. Failed or Declined Payments

If your payment is declined, please check the following:

  • Ensure that your card details are entered correctly (CVV, expiration date, billing address).
  • Verify that you have sufficient funds available.
  • Contact your bank or payment provider to confirm if there are any restrictions on online transactions.
  • Try using an alternative payment method such as PayPal or another credit card.

If you continue to experience payment issues, please reach out to info@rednovas.xyz for assistance.

5. Payment Confirmation and Receipts

After a successful transaction, you will receive a confirmation email with:

  • Your order number
  • A detailed summary of your purchase
  • Payment confirmation and billing details

If you do not receive a payment confirmation email within 24 hours, please check your spam/junk folder or contact our support team.

6. Currency Conversion and Additional Fees

  • All transactions are processed in USD ($).
  • If you are purchasing from another country, your bank may apply currency conversion fees or foreign transaction charges.
  • Rednovas is not responsible for any additional fees imposed by your bank or credit card provider.

7. Refunds and Payment Reversals

If you are eligible for a refund, the amount will be credited to the original payment method used for the purchase.

  • Credit/Debit Card Refunds – Processed within 5-10 business days, depending on your bank.
  • PayPal Refunds – Processed within 3-5 business days.
  • Bank Transfer Refunds – Processed within 7-14 business days.

If the refund does not reflect in your account after the estimated processing time, please contact your bank before reaching out to us.

For complete details, please review our Refund and Return Policy.

8. Fraud Prevention and Verification

To ensure a safe shopping environment, we may conduct fraud screening and order verification for certain transactions.

  • If a payment is flagged for suspicious activity, we may request additional verification (e.g., government-issued ID, billing verification).
  • Orders suspected of fraud will be placed on hold until verified.
  • If fraud is detected, the order will be canceled immediately, and the payment method may be reported to relevant authorities.

9. Buy Now, Pay Later (BNPL) Options

We are working on integrating Buy Now, Pay Later (BNPL) services such as Afterpay, Klarna, or Affirm, allowing customers to split payments into interest-free installments. Stay tuned for updates on this feature.

10. Subscription and Recurring Payments

For customers opting for subscription-based purchases, the following terms apply:

  • Your selected payment method will be charged automatically on the specified billing date.
  • You can manage or cancel your subscription through your Rednovas account settings or by contacting us at info@rednovas.xyz.
  • Cancellation requests must be submitted at least 3 days before the next billing cycle to avoid additional charges.

11. Chargebacks and Disputes

If you believe an unauthorized transaction has been made, please contact us immediately at info@rednovas.xyz before filing a chargeback with your bank.

  • Unjustified chargebacks may result in account suspension or legal action.
  • If a chargeback is filed without prior communication, we reserve the right to dispute the claim.

We are committed to resolving any disputes amicably and encourage customers to reach out for assistance before taking formal action.

12. Compliance with Google AdSense and Financial Regulations

  • This Payment Policy complies with Google AdSense policies and global financial regulations to ensure a transparent and legally compliant transaction process.
  • All transactions are secured through recognized payment gateways that comply with industry standards.
  • We do not engage in deceptive or misleading pricing practices.

For more details, visit Google’s Advertising Policies.

13. Changes to This Payment Policy

We reserve the right to update this Payment Policy at any time. Changes will be posted on this page with the latest effective date. We encourage customers to review our policy periodically for updates.

14. Contact Information

For any questions regarding payments, refunds, or disputes, please contact us:

📍 Address: 3410 Callison Lane, Wilmington, Delaware, United States
📞 Phone: 302-442-8845
📧 Email: info@rednovas.xyz
🌐 Website: https://rednovas.xyz/

Thank you for shopping with Rednovas! We appreciate your support in building a more sustainable world. 🌿